At Affirmare Candle Co., we are dedicated to providing high-quality products and exceptional service to our customers. To ensure a smooth experience, please review our return policy below.
No Refunds
Please note that we do not issue refunds for any products. All sales are final.
Damaged Items
While we take great care in packaging your items, we cannot control how they are handled once they leave our facility. If your item arrives damaged, we require you to file a claim within 7 days of receipt.
To file a claim:
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Contact us at info@affirmarecandle.com within 7 days of receiving your item.
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Provide your order number and a detailed description of the damage.
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Include clear photos of the damaged item and the packaging.
Failure to file a claim within the specified time frame or to provide the necessary information may result in the denial of your claim.
Approved Claims:
Approved claims may be eligible for:
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Store credit via a gift card
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An exchange for the same or similar item
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A discount on your next order
Thank you for your understanding and cooperation.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@affirmarecandle.com.
Sincerely,
The Affirmare Candle Co. Team
